This privacy policy explains how Aurora Allied Health Learning ("we", "us", or "our") collects, uses, and protects information gathered through your use of our online platform and services. We are committed to protecting your privacy and handling your personal information in an open and transparent manner in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.
We collect various types of information in connection with the services we provide:
Personal Identification Information: This may include your name, postal address, date of birth, and other similar identifiers.
Contact Information: While we do not provide electronic contact details for policy inquiries, we may collect your email address and phone number as part of your user account or registration for our programs and courses.
Professional Information: Details about your professional background, qualifications, registration numbers (e.g., AHPRA), employment, professional development history, and certifications related to our field of service.
Payment Information: Information necessary to process payments for courses and services, such as billing address and payment card details. We use secure payment gateways, and we do not store full payment card numbers on our systems.
Account Information: Information related to your user account on our site, including login credentials, course enrollments, progress, completion records, and certification status.
Communications: Records of your interactions with us, such as inquiries, feedback, and support requests.
Usage Data: Information about how you access and use our site and services, including IP address, browser type, operating system, pages viewed, time spent on pages, links clicked, and referral source. We collect this through automated means like cookies and tracking technologies.
Technical Information: Information about the device and connection you use to access our site.
We collect information in several ways:
Directly from You: When you register for an account, enroll in a course, make a purchase, participate in a workshop, contact us with inquiries, or provide information through forms on our site.
Automatically: As you navigate through our site and services, we may collect usage data through cookies, web beacons, and similar technologies.
From Third Parties: We may receive information from third parties, such as professional bodies, educational institutions, or employers, where necessary for verification of credentials, course administration, or as otherwise permitted by law.
We use the information we collect for various purposes related to providing and improving our services:
To Provide Services: To deliver our accredited training programs, professional certification courses, CPD activities, workshops, and other services; to manage your enrollment and participation; to track your progress and issue completion certificates; and to provide access to online course materials.
To Process Transactions: To process payments for courses and services.
To Communicate with You: To send you service-related communications, updates about your courses or account, information about changes to our policies, and respond to your inquiries.
To Manage Your Account: To administer your user account on our online platform.
To Improve Our Services: To understand how our services are used, analyze trends, develop new features, and improve the content and delivery of our programs.
For Security: To protect our site and services, detect and prevent fraud, and ensure the security of our systems and data.
For Legal and Compliance Purposes: To comply with legal obligations, regulatory requirements (including those related to professional accreditation and certification), and enforce our terms and conditions.
For Research and Development: To conduct research and analysis related to allied health education and professional development, which may involve using aggregated or anonymized data.
We do not sell your personal information to third parties.
We may share your information with third parties in specific circumstances:
Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing, data storage, IT support, and learning management system hosting. These providers are given access to personal information only as necessary to perform their services and are required to protect the information.
Accreditation and Certification Bodies: We may share necessary information with relevant professional bodies, accreditation agencies, or certification boards to verify course completion, certification eligibility, or compliance with industry standards, as required for the programs you enroll in.
Employers/Sponsors: If your enrollment is sponsored or funded by your employer or another organization, we may share information about your enrollment, progress, and completion with that entity as agreed or necessary.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Aurora Allied Health Learning, our users, or others.
Business Transfers: In connection with a merger, sale of assets, or other business transaction, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other third parties when we have your consent to do so.
We do not sell your personal information to third parties.
We implement technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account login details.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example, we may retain records related to your course completion and certification for periods required by accreditation bodies or professional regulations.
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct or complete inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to Be Forgotten): In certain circumstances, you may have the right to request the deletion or removal of your personal information.
Right to Restriction of Processing: In certain circumstances, you may have the right to request that we restrict the processing of your personal information.
Right to Object to Processing: In certain circumstances, you have the right to object to the processing of your personal information.
Right to Data Portability: In certain circumstances, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and transmit it to another controller.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us in writing using the physical address provided below. We will respond to your request in accordance with applicable law. We may need to verify your identity before fulfilling your request.
Our site may contain links to third-party websites. This privacy policy does not apply to those external sites. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have questions about this privacy policy or our data practices, please contact us by mail at:
Aurora Allied Health Learning